We like to keep you updated on where we have been published. Here are a few places in the press - print and online, where we have been published or quoted.
**********************
Contracting Profits Magazine - November 2009
Article: in the - 'Your Two Cents' column
What is the best business advice you ever received?
Quote:
1. Always go the extra mile in everything you do. This will pay big dividends in growing your business and will help enrich your relationships and your life.
2. “Build a fence around your herd.” Strengthen the relationships with your current clients.
3.Keep good business records. Track everything and review your business stats regularly. Then fine tune your business plan and market strategically.
4. It is important to keep your face and business out in the community. Networking, community events and expos are great marketing opportunities for service oriented businesses.
5. Follow up on leads with persistence.
6. Find a good mentor, consultant or coach who can work with you in building your business and keep you on track.
Mary Conrad, president
Conrad’s Cleaning Service Inc.
Vero Beach, Fla.
Unquote.
To read the full article - click here
**************************
Contracting Profits Magazine - October 2008 Issue
Article:
Residential Cleaning One Way To Diversify Services
Branching into residential cleaning can be profitable, but a different business model is needed
By Kassandra Kania,
Mary Conrad was asked to write something on the above topic and was quoted below.
Quote:
"For some BSCs, that emotional element of the business can be its own reward.
Mary Conrad is president of Conrad Cleaning Service Inc. in Vero Beach, Fla. The company offers both commercial and residential cleaning services. The residential side of her business has brought some very happy times to the owner and employees.
“When we had Hurricane Frances and Jeanne, some of the older folks had to be moved out of their homes so the homes could be reconstructed,” says Conrad. “We’d go in afterward and clean the construction dust. What made our hearts happy was when the folks could go back into their homes again. The rewards are great when we see people happy, and they complement you on your work.”
Unquote.
To read the full article - go here
**************************
Contracting Profits Magazine - May 2008
Article:
customer service section
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems
By Todd Beamon
Quote:
"Teaching building occupants to be a little proactive helps — problems that are left often get worse, creating more problems, says Mary Conrad, co-owner Conrad’s Cleaning Service Inc, Vero Beach, Fla.
“We educate the building manager as a team member,” Conrad says. “We let them know that if a spill happens, then it must be addressed immediately. An office worker that spills food should be taught to clean it up immediately and not just leave the mess for the janitorial staff.”
Quick response
When calls do come in, BSC owners say they first work to learn the scope of the problem, generally by visiting the site and talking directly with building managers early on and once problems are addressed.
“We prefer going there and seeing the problem,” Conrad says. “We don’t want to address the problem over the phone. We want to go there, see the client and say, ‘Here’s the problem and this is how to address it.’”
She also likes to involve clients in resolving problems.
“The customer is learning — and you’re probably not going to have that problem again, because he knows what’s going on,” Conrad says.
Unquote.
To see the full article - go here
